Neither of us are authorized users of the other (meaning we are not on each other’s accounts). Requests for SCRA benefits must be made within one year of leaving or completing active duty. Your letter and a copy of orders must be in PDF format and no larger than 10mb combined. The letter needs to state you and your spouse’s first and last names, social security #’s, account numbers, case number (will be in the email you receive), and good contact number. Capital One will email you a secure link to upload your request letter as well as a copy of the servicemember’s orders showing the date he came on active duty. Spouse: If you are the spouse, you will need to call Capital One at 85 to request the benefit. Servicemember: If you are a servicemember you can request your benefit by filling out a short form that is located here. How to Request the SCRA Above & Beyond Benefit:
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